Pedagogical Challenges of Synchronous Communication Technologies for Business English Language Learning

Abstract

The current research intends to examine the role of Digital tools for assisting instructors' pedagogical techniques while teaching English language learning. The increased awareness of the tools generates a need for computer-mediated communication (CMC). Researchers and practitioners need to explore, select and evaluate these tools in a variety of learning contexts. Synchronous computer-mediated communication (SCMC) offers the opportunity for students and teachers to be present in a real-time environment and hold online conferences even if they are in distant places. This research aims to determine the synchronous communication technologies that practitioners feel are necessary to help students in synchronous learning settings. The data was taken from the English language teachers of a business school who shared their views about the role of technological tools in the development of a synchronous learning environment. They mentioned technical/operational, classroom management, communication, and design/delivery problems while using these tools in synchronous language teaching class. The researchers advised tools and approaches to improve synchronous communication to aid students in addressing challenges that may occur in a technologically dependent environment.
Keywords: Digital tools, Computer-Mediated Communication(CMC), Synchronous computer Mediated Communication(SCMC), learning settings, technologically dependent environment.